Terms & Conditions. Privacy Policy. Shipping & return Policy

Merchandise that is delivered by Fashion Furniture will be opened and detailed by our staff prior to delivery, unless otherwise requested.

It is your responsibility to ensure that all furniture items will fit through entryways, doorways, up stairwells, down halls, and around corners into the desired location.

If your furniture doesn’t fit in the desired location, you will be charged the appropriate restocking fees (or, for custom special orders, the non-refundable deposit) in accordance with our return policies.

We use an automated delivery routing system. You will receive a text message at 5:00pm the evening before your delivery (12:00pm on Sunday) confirming the delivery address and providing you with your two-hour delivery time window for the next day’s delivery. If you don’t confirm via text, you will receive an automated phone call 30 minutes later. We will still attempt to complete delivery even if we are unable to confirm with you.

If you need to schedule, change your delivery date, cancel or communicate special delivery requirements after you have finalized your purchase, please contact our office at (559) 440-9600.

Please Note the Following:

On the day of your delivery, you can track your delivery on our website. Click Shopping Tools > Track your Delivery and enter your sales order number or phone number to view the progress of your order online.

You are responsible for inspecting all pick-up items and noting any external signs of damage to our warehouse team member prior to Fashion Furniture assisting you in loading them into your vehicle. If you pick up an item that has an imperfection or concealed damage, it is your responsibility to return the item to Fashion Furniture for servicing or exchange.

Merchandise being picked up from Fashion Furniture will be available at our warehouse located at 255 W El Paso Ave Fresno, CA 93711, Monday – Friday from 8:00am until 5:00pm and Saturday from 8:00am until 4:00pm. If you are picking up wood furniture that you have asked to have opened/assembled, please bring blankets and ties to safely transport your new furniture. All warranties are in effect, however transportation for exchanges or repair under the terms of the warranty is your responsibility if the pickup option is chosen. Fashion Furniture will be glad to set up and/or assemble your merchandise at no charge with a 24-hour (based upon availability notice. If you prefer, you are welcome to pick-up your furniture in factory packaging.

Please note that return, exchange and cancellation policies differ based on whether item(s) are regular stock or custom special order.

Summary of Return, Exchange and Cancellation Policies:

See below for additional details, exclusions and limitations (including those relating to mattress exchange eligibility); redelivery fees apply; no refund of any delivery fees.

Fashion Furniture accepts returns of regular stock items within 7 days of your delivery. You will be charged a 10% restocking fee on all regular stock furniture returns. Please note the following:

Summary of Return, Exchange and Cancellation Policies:

Returned items are inspected upon receipt. Any appropriate credits and refunds will be issued for the purchase price of the returned item(s), and taxes are refunded according to applicable state law. Except for refunds for damaged or defective merchandise, shipping, delivery and handling charges are nonrefundable; pick up fees may apply. Once the item(s) are received and processed, refunds are generally issued within ten (10) business days.

Refunds do not apply to as-is items. In addition, refunds do not apply to custom special orders or pillows, comforter sets, or other bedding products, except for refunds for damaged or defective merchandise.

Exchanges of regular stock items are accepted within 7 days of your delivery of the item(s) and must be done at our store or by contacting our office at (559) 440-9600. Reselections on regular stock items for equal or greater value will not incur any restocking fee but will require an additional redelivery fee. Reselections on regular stock items for lesser value require a 10% restocking fee plus an additional redelivery fee. No exchanges on custom special orders, closeout items, or as-is item(s), see store for additional information.

If the item being exchanged needs to be picked up from your home, you will be charged a pickup fee. You must contact us within 7 days of receiving the item(s) to be exchanged, and the pick-up date must be within 14 days of receipt. If you do not arrange for pick-up or otherwise do not provide the exchanged item on the scheduled pick-up date within the indicated time frames, your exchange will be cancelled and you will be charged the applicable pick-up fee.

Regular stock items can be cancelled within 48 hours of purchase. Orders that are cancelled outside of these time frames will be charged a 10% cancellation fee. Special order item(s) are subject to a 50% non-refundable deposit for all cancellations.

Because custom special orders are manufactured by customer request, not items that Fashion Furniture keeps in stock, we require a 50% deposit at the time of purchase. Please allow a minimum of two (2) weeks & a maximum of fourteen (14) weeks for our suppliers to create and ship your item(s)*. Some exceptions do apply as we cannot control international shipping & global supply chain issues. Once your Custom Special Order arrives, Fashion Furniture will contact you to arrange delivery or pickup. Custom special orders must be scheduled for delivery or pickup within two (2) weeks from the time Fashion Furniture notifies you of item(s) being ready. It is your responsibility to check that furniture will fit through doorways, up stairwells, down hallways and around corners and into the desired location. In the event that Fashion Furniture is unable to deliver the furniture into the desired location, your order can be cancelled but the 50% nonrefundable deposit will be forfeited.

Custom Special Orders are placed immediately with our suppliers to the benefit our clients to ensure fastest in home delivery potential. Once an order is placed, production cannot be stopped. If you wish to modify or cancel your custom special order, you have until 7pm on the day of purchase to do so at no charge. Any changes or cancellations to custom special-order items after 7pm on the day of purchase will result in the loss of your 50% non-refundable deposit.

Due to the hand-built nature of furniture, dimensions for some items may vary slightly. Fashion Furniture reserves the right to schedule a service technician to repair any serviceable damage or defect noted at the time of delivery.

*Shipping/delivery time estimate provided are estimates only and cannot be guaranteed. If the schedule for your order falls behind significantly, we will contact you by your preferred method of communication.

Price Disclaimer

The prices displayed on Fashion Furniture’s website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales or use taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to your order. While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected in our systems, and the corrected price will apply to your order. Fashion Furniture reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted). FASHION FURNITURE LIMITED ONE (1) YEAR WARRANTY ON MANUFACTURER DEFECTS Fashion Furniture honors limited furniture warranties issued by manufacturers against defects in workmanship and material, only for the period given by each manufacturer. Manufacturer warranties,

honored by Fashion Furniture, are effective from the date of delivery and cover the cost of defective parts and materials for one year. After the one-year labor warranty ceases, labor charges for repairs are the customer’s responsibility. Customers remain responsible for transportation & may be responsible for purchasing replacement parts if the manufacturer’s part warranty has expired.

FASHION FURNITURE LIMITED ONE (1) YEAR WARRANTY ON MANUFACTURER DEFECTS

Fashion Furniture honors limited furniture warranties issued by manufacturers against defects in workmanship and material, only for the period given by each manufacturer. Manufacturer warranties, honored by Fashion Furniture, are effective from the date of delivery and cover the cost of defective parts and materials for one year. After the one-year labor warranty ceases, labor charges for repairs are the customer’s responsibility. Customers remain responsible for transportation & may be responsible for purchasing replacement parts if the manufacturer’s part warranty has expired.

Fashion Furniture upholstery products contain chemicals known to the state of California to cause cancer, or birth defects or other reproductive harm.

In order for a mattress to be eligible for a comfort exchange, all manufacturers require the mattress to be completely stain free. To ensure your mattress is protected, a five-sided mattress protector must be purchased from Fashion Furniture at the time of purchase. This will guarantee you are able to do a comfort exchange in the unlikely event this is needed.

Like most brand-new things, there's going to be a bit of an adjustment period. It will take time for your body to adjust to your new mattress. Many people experience some initial level of discomfort with their new mattress, as their bodies are adjusting to this new level of support. Because of this, we ask you to sleep on it for a minimum of 30 days to allow for this adjustment period. After those first 30 days, if you are still not completely comfortable, you may exchange your mattress if your mattress is covered under the comfort exchange agreement.

Our 90-day Comfort Guarantee is valid for one exchange or return per purchase, which must be done within 90 days of the delivery date of your original mattress.

You may exchange your mattress once, with a return delivery fee of $129.00 (or more depending on your area). You will receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price (restocking fee not to exceed $250). If you choose to return your new mattress, you can return it with a return delivery fee of $129.00+ and receive, as a refund, the purchase price of your new mattress less a restocking fee equal to 20% of your new mattress purchase price (restocking fee must not exceed $500). Your refunded purchase price will be further reduced by any state use taxes that we are required to apply. Sleep Retreat is unable to exchange or refund stained, unsanitary or damaged mattresses under the 90-day Comfort Guarantee. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress. If you remove the law tag from the mattress or foundation, it will void the 90-day Comfort Guarantee, as well as the manufacturer’s warranty.

Please note that our 90-day Comfort Guarantee is not valid on warranty exchanges, clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, or other accessories. Mattress 1st and Serta Perfect Sleeper products are not eligible for the 90-day Comfort Guarantee. See a store associate for more details.